Note that Our estimate delivery time is 3 hours in kigali city and 3 days in other provinces.
All orders delivered in good conditions and according to the customer wishes.
Our delivery uses motorbikes and vans.

If you didn't get your item, you're covered under GBDELIVERING Money Back Guarantee. We'll make sure you either receive the complete order, or get your money back.

If the shipping address you provided during checkout is incorrect, select Contact the seller on the order's delivery information

If you want to cancel an order, you'll need to contact the seller as soon as possible and ask if they can cancel it for you. The seller can either accept or decline your cancellation request. If the seller has already delivered your order, they won't be able to cancel it.

If the buyer completed payment through GBdelivering checkout and the seller cancels the order, a full refund will be issued to the buyer's original payment method.
If payment was not completed through GBdelivering checkout and the seller cancels the order (for example, the buyer paid by check or cash,...), the seller will be responsible for issuing a full refund to the buyer. Let the seller know your order hasn't arrived.
If the estimated delivery time for your order has passed, and you still haven't received your order , let the seller know. You have 3 days from the estimated delivery time to inform the seller that you didn't receive your item.
If the seller offers to give you your money back, they have 5 business days to issue your refund. When they do, you'll receive an email letting you know.
Your refund will be sent to your original payment method or other method and funds are usually available within 3-5 business days.

When buying an item using our Services, you agree to the Rules and policies for buyers and that: You are responsible for reading the full item listing before buying, or committing to buy.

Even if a transaction is eligible for GBdelivering Money Back Guarantee, buyers can lose protection if they open duplicate claims using other resolution methods, or engage in fraudulent or abusive buying behavior.

Buyers can't use more than one resolution method to get a refund. After discovering that there is a mistake done, please contact us as soon as possible on our phone number or on whatsapp.
A buyer is required to use only one process to resolve the problem.